What happens in the first session?

Great question! When you arrive, please have a seat in our waiting room. At your appointment time, your therapist will greet you and invite you into a confidential consulting room. Your therapist will invite you to share your story and will help you articulate why you are seeking help at this time. Our only goal is to help you be happier in your relationship. That is it. So we will find out from you what is not working and help you work together to make it better. If all goes well, you and your therapist will then decide how often you will meet and what issues you will work on together.

Do you take insurance for reimbursement?

Insurance Information

We are not providers on any insurance panels. However, depending on your insurance company, you may be entitled to partial reimbursement as we are Out of Network providers. While we do not offer direct insurance billing at this time, The Relationship Center of Orange County is happy to support you in requesting reimbursement from your PPO insurance company for our services.

Simply ask your healthcare provider or our office staff for help obtaining the necessary documentation. You can then submit a claim to your insurance company directly for patient direct reimbursement. Many of our clients receive anywhere from 20% to 70% reimbursement. The amount (and whether you are entitled to reimbursement)is dependent on your policy benefits and if you’ve met your annual deductible.

Need Help Submitting Out-of-Network Claims?

We have partnered with Better – an app that helps clients who pay out-of-pocket to request reimbursement from their PPO health insurance. After each visit, simply submit the account statement you receive via the Better app. They work with your insurance to get you reimbursed.

Out-of-Pocket Billing

We offer several options for those who need to pay for counseling services out-of-pocket. You can:
Pay with cash, credit, or debit cards
Use an HSA card or flex spending card
Write a check, payable to RCOC

Are there any risks involved in using my insurance?

Many insurance companies do not pay for couples counseling as they do not see relationship struggles as a medical problem. And we agree – relationship issues are not medical problems. So they may not cover any part of your counseling. If you want to check your benefits, you can contact Better (the app mentioned above) and they will help you understand your coverage.)

Using your medical insurance for counseling has some risks involved to you though. You see, in order to use your medical insurance, you must be given a mental disorder diagnosis which will now be listed on your medical records. This may cause problems later when you might be asked “have you ever been diagnosed with a mental illness?” on a job application or when applying for health insurance or life insurance. It is up to you but we wanted to make you aware of potential complications. Paying out-of-pocket reduces this liability as no one will have access to your records unless required by law.

What do you charge for counseling?

Our team of highly trained, seasoned marriage and family therapists has been carefully chosen to help you. And we will be direct here – if you want low-cost counseling, we are not your option. Our rates are $195 for each 45-minute session. If you have questions about the fees or our therapists, please feel free to contact our Client Ambassador at 949-430-7353 or text us (949.430.7353).

Can you guarantee I will feel better after therapy?

Our entire mission is ‘Peace of Mind and Heart.’ We focus everything we do on that mission. We believe in relationships and we want you to be happy at home.

We also know that people who attend counseling are 6 times more likely to feel better than those who try to solve their problems on their own. That said, like anything, you get out of therapy what you put into it. While we can’t guarantee you will end up happier, we can say that our clients who stay the course and who up show up committed to the process achieve results that make them significantly happier in their lives and relationships. And we promise to do our best to help and support you on your journey. As part of that promise, we want your feedback along the way. We will actively seek out your opinions on how you see the therapy is progressing so that we can be of the most and best service to you.

As a therapist, are you going to tell me (or us) what to do?

We are here to help you sort out your thoughts and feelings so that you can make decisions in ways that will help you feel better. We won’t tell you what to do but we will support you as you explore your options. As experienced marriage and family therapists, we will help you and your partner understand what is not working and teach you the skills to help you get what you want.